Terms & Conditions

Overview

This website is operated by Vitali. Throughout the site, the terms “we”, “us” and “our” refer to Vitali. Vitali offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

Any new features or tools which are added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Online Store Terms

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

On-Sale Items

• Cannot be combined with any other discount
• Not valid on prior purchases
• Vitali Partners has the right to end or modify any promotion at any time

Domestic Shipping

• All packages are shipped via UPS or FedEx.
• UPS delivery is Monday – Friday, excluding some holidays. You may receive delivery on Saturday but that is at the discretion of UPS at time of delivery
• Free shipping does not apply to AK, HI, Priority Mail or international orders*
• UPS services are not available to P.O. boxes and may take approximately 5 days to arrive.
• All orders placed will receive free UPS ground shipping (you must select the free option). Please note exceptions*

Priority Mail

• Postal mail service is only available for APO/FPO Military addresses
• Tracking information is available after the order ships by logging into your account
• Same day shipping is not guaranteed.
• Does not qualify for free shipping*

*Exceptions

Electronic products: No shipping or handling charge for these products, whether purchased alone or with other products: Online (eLearning) products, eBooks, eCards, Exam keys.

Please be sure to review your order prior to submitting. Once an order has been submitted we are unable to make ANY changes to the order, including changing items, changing address or cancelling in whole or part.

Returns, Damages, and Shortages

• Please carefully unpack and inspect your order, taking care not to damage the original packaging.
• All damage claims, whether apparent or concealed must be reported to Vitali Partners within 5 business days of receipt. Please retain the original shipping carton in the condition it was received until it is inspected or the inspection is waived by Vitali Partners.
• Any shortages or incorrect items must also be reported to Vitali Partners within 5 business days of receipt.
• Do not fill out the manufacturer’s warranty card unless you have inspected the item and are sure you won’t be returning it. We will not accept returns with completed, damaged, or missing collateral material or warranty cards.
• Your satisfaction is our top priority! If you are not completely satisfied with your purchase, simply contact Customer Solutions to get your RMA# and return the materials to us within 30 days of invoice. All products must be in salable condition, full case quantities (where applicable) and in their original package. All returns are subject to a 15% restocking fee and must be returned freight prepaid.
• eProduct returns: All eBook and eLearning sales are final. Please ensure that you are purchasing the correct title for your needs before placing your order, as eProducts may not be returned or exchanged. Please also confirm that computers or mobile devices will be allowed in the classroom before you order eBooks.

Additional Information on Returns:

• Returns beyond our 30 day return policy will not be accepted.
• You MUST obtain an RMA# prior to returning your purchase! If you fail to do so, your return will be rejected. You can obtain an RMA# by contacting Customer Solutions at (800) 728-6232 or [email protected] or via live chat on our website.
• Private label and special orders may not be returned for credit.
• Upon receipt of goods in our facility, Vitali Partners will inspect products and issue the appropriate credit.

Whenever possible, please note any visible damages to the carrier at time of delivery. If delivery is made by truck, please make certain to specify “box damaged” on the Bill Of Lading before signing your receipt. A copy of this receipt will be required to file a claim with Vitali Partners. Failure to properly document truck carrier damages at the time of delivery may result in your claim being denied.

Refunds for Electronic Goods

• No refunds are given for online courses.
• eCards orders are refundable if purchased through shop.vitalipartners.com.
• eCard orders placed via a purchase order are non-refundable, but we can apply a credit to your account.

Refunds for Training

Grievance Policy

Purpose
Our grievance policy provides a clear and fair process for students to voice concerns or complaints regarding their experience in the phlebotomy training program.

Procedure

1. Informal Resolution:
   Students are encouraged to resolve issues directly with the involved party (e.g., instructor, staff member) through open and respectful communication.
2. Formal Complaint:
   If the issue remains unresolved, the student may submit a formal written complaint. The complaint must include:
   • The student’s name and contact information.
   • A detailed description of the grievance.
   • Any relevant supporting documentation.
   • The desired resolution.
   Formal complaints should be submitted to [Program Director/Grievance Officer’s Contact Information].
3. Review Process:
   • The complaint will be reviewed within 7 business days of submission.
   • Additional information may be requested from the student or other involved parties.
   • A resolution or decision will be communicated in writing within 14 business days after the review is complete.
4. Appeals:
   If the student is dissatisfied with the resolution, they may submit a written appeal to the [School Administrator/Director]. Appeals must be submitted within 7 business days of receiving the initial decision. A final decision will be provided within 14 business days.

Confidentiality
All grievances will be handled with the utmost confidentiality and professionalism. Retaliation against a student for filing a grievance is strictly prohibited.

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Grievance Policy

Purpose
Our grievance policy provides a clear and fair process for students to voice concerns or complaints regarding their experience in class.

Procedure

1. Informal Resolution:
   Students are encouraged to resolve issues directly with the involved party (e.g., instructor, staff member) through open and respectful communication.
2. Formal Complaint:
   If the issue remains unresolved, the student may submit a formal written complaint. The complaint must include:
   • The student’s name and contact information.
   • A detailed description of the grievance.
   • Any relevant supporting documentation.
   • The desired resolution.
   Formal complaints should be submitted to [Program Director/Grievance Officer’s Contact Information].
3. Review Process:
   • The complaint will be reviewed within 7 business days of submission.
   • Additional information may be requested from the student or other involved parties.
   • A resolution or decision will be communicated in writing within 14 business days after the review is complete.
4. Appeals:
   If the student is dissatisfied with the resolution, they may submit a written appeal to the [School Administrator/Director]. Appeals must be submitted within 7 business days of receiving the initial decision. A final decision will be provided within 14 business days.

Confidentiality
All grievances will be handled with the utmost confidentiality and professionalism. Retaliation against a student for filing a grievance is strictly prohibited.

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Refund Policy For Training

Policy

1. Application Fee:
   The application fee is non-refundable.
2. Full Refund:
   Students may receive a full refund of tuition fees if they withdraw in writing within 3 business days after signing the enrollment agreement or before the program start date, whichever comes first.
3. Partial Refund:
   If a student withdraws after the program begins, the refund amount will be determined based on the following schedule:
   • Withdrawal during the first week: 75% of tuition refunded.
   • Withdrawal during the second week: 50% of tuition refunded.
   • Withdrawal during the third week: 25% of tuition refunded.
   • No refunds after the third week.
4. Program Cancellation:
   If the program is canceled by the institution, all tuition and fees, including application fees, will be refunded in full.
5. Special Circumstances:
   In cases of medical emergencies or other extenuating circumstances, students may submit a written request for a refund to the [Program Director/Finance Office]. Requests will be reviewed on a case-by-case basis.

Refund Processing
Refunds will be processed within 14 business days of an approved withdrawal or program cancellation.

Payment and Credit Terms

We accept:

• American Express
• Mastercard
• Visa
• Discover
• PayPal (web orders only)
• Check (option not available for web orders)
• Net-30 (with approved credit)

Remit To Address:

Vitali Partners
900 E Hill Ave, Ste 290
Knoxville, TN 37915

Please note that tax and shipping rates may be adjusted if applicable during invoicing.

Sales Tax 

Sales tax must be added for customers in states where applicable.

If you are tax exempt, please contact Customer Solutions prior to your order so we can ensure your tax exempt certificate is on file.

International Orders

All duties and taxes are due upon delivery and are not included in freight charges. Please check your local regulations prior to placing your order. ​If you have any questions regarding shipping internationally, please contact [email protected]

General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness, and Timeliness Of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications To The Service And Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions.

Third-Party Links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SMS Communication

Vitali Medical Training Programs

1. Users may receive SMS communication regarding confirmations and reminders of their goods or services.

2. You can cancel the SMS service at any time. Just text “STOP” to the short code. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected] or toll free at 1-800-991-6511.

4. Carriers are not liable for delayed or undelivered messages

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive {message frequency}. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy: https://www.vitalipartners.com/privacy-policy/

User Comments, Feedback, and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Vitali Partners, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless Vitali Partners and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms and Conditions).

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

Governing Law

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 6500 Papermill Dr, Ste 214, Knoxville, TN 37919.

Changes To Terms and Conditions

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Contact Information

Questions about the Terms and Conditions should be sent to us at [email protected].